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human factors for non-human voice
I'm not sure if you had such experience before. You call up some service hotline and got picked up by an automated answering machine. It tells you to press some button to select language or some options. Let's say you are using your mobile phone, and you take your handset away from your ear in order to press the button. (it sure feels weird to punch in your IC number with the numpad on your face) When you put the phone back to your ear, the machine is already speaking mid-sentence. You miss some words, and have to make it repeat the options. Not everyone uses hands-free earpiece or the normal cord phone which allow you to press button while still listening on the phone. Can they just allow for a few seconds of pause for users to press the button and bring the phone back to the ear?
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