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IM integration adventures (Part I)
At ZopIM we believe that every visitor on your website is invaluable. TLC should be showered on them no matter where you are or what you're doing. We also believe that you should not have to alter your working habits to serve your customers. So having to install extra software on your computer, or being permanently logged in a web page to monitor traffic on your website is a huge NO NO for us.It didn't take us long to realize how painful it was to constantly monitor our visitors in the desktop view. We also realized that the only application that is always open in everyone's terminal is their IM client. Being the biggest fans and users of ZopIM, we must confess that IM integration has made our product much more usable, and significantly increased our response times (Guess how we manage to talk to you even when you come in at 4am in the morning).Right now we are only able to notify you via IM when a visitor has entered your site or requests to chat with you, but the ability to directly respond to your visitor
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