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Getting to YES
That's the title of a book I read early this year, by two famous negotiators who had dealt with terrorists, political leaders and the like. It was a book on precisely what they did best: convince, persuade, and negotiate. For all their experience I found little insight in the book, since most of the stuff they talked about was pretty common sense. They even admited in the prologue that the stuff in the book was nothing new. But they did say that the most important thing in learning to negotiate was practice. And I agree, after yesterday's terrible experience at the Sportslink branch in Causeway Point.I didn't expect to enter into any sort of negotiation when I first entered the store. All I wanted was to exchange a pair of shoes that I had bought 6 days ago, which were giving my feet a terrible time. Since the exchange policy was that any purchases could be exchanged within seven days, provided they were in new condition, I thought it would be a pretty straightforward affair. The shoes were still
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